We know how important it is to avoid duplicate payments, which is why Corpay One has features that help you identify and handle duplicates.
A duplicate is a document that has already been uploaded to Corpay One, either as an identical file (hard duplicate) or with several data points that resemble each other (soft duplicate).
In this article we explain how to handle both hard and soft duplicates in Corpay One.
Hard duplicates
A hard duplicate occurs when you upload a document that is identical to a document you have uploaded before. Corpay One automatically marks these as duplicates and cancels them so they are not processed any further. That way you avoid unintended duplicate payments.
There can be exceptions, for example installment payments where the same document has to be uploaded several times. In those cases we recommend renaming the file before you upload it again.
🔍 You can find a hard duplicate in the All tab in Bill Pay. It cannot be processed.
Soft duplicates
A soft duplicate occurs when an uploaded file is not identical to an earlier document but contains enough of the same data as a document you have uploaded before - for example the same amount, vendor and issue/due date. In those cases Corpay One adds a note and a warning icon to the document to make you aware of the potential duplicate.
To process a document with a soft duplicate note, you just need to mark the note as read. This confirms that you have seen the warning and want to continue processing the document.
💡 If the message on the Note tab is not marked as read, Corpay One will not attempt the payment. The message must therefore be marked as read.
We hope this guide has given you a clear understanding of how to handle duplicates in Corpay One.
If you have questions or need further help, our support team is ready to assist you in the chat or at Support@corpayone.com👩💻