This applies if you have connected your bank via Bank Connect (e.g. Jyske Bank, Sydbank, Nykredit, Spar Nord and savings banks). If you use Danske Bank or Nordea, you don't need to do anything here.
When you pay an invoice from Corpay One, we send the payment to your bank. But Corpay One can only see that the money has actually left your account when the bank sends us a daily account statement. This statement is called CAMT.053 and contains the account's transactions from the previous day.
When the statement arrives, the invoice automatically changes from Initiated to Paid, and the payment is synced to your accounting system. If the statement doesn't arrive, the payment is still completed in the bank as normal, but the invoice stays as Initiated in Corpay One.
With many banks, this works on its own from the start. With others, you have to order the statement yourself in your online bank – and that's what this article is about.
In short: What needs to be in place
Whichever bank you use, the statement must be set up like this:
Setting | Must be |
Statement type | Kontoafstemning (account reconciliation / transactions) |
Format | XML – ISO 20022 – CAMT.53 (CAMT.053) |
Frequency | Daily (Dagligt) |
Delivery address / recipient | The Bank Connect agreement you have activated in Corpay One |
Accounts | All accounts you pay from in Corpay One |
Account number in the statement | BBAN (default – don't change it) |
👉 The most important setting is the delivery address (Leveringsadresse). If your company has several Bank Connect agreements (e.g. one for your accounting system and one for Corpay One), the statement must be sent to the agreement whose function ID you entered in Corpay One.
Do I need to do anything myself?
It depends on your bank:
Banks using Netbank Erhverv from Bankdata – e.g. Jyske Bank, Sydbank, Skjern Bank, Djurslands Bank, Sparekassen Sjælland-Fyn, Kreditbanken and Ringkjøbing Landbobank. Here you usually have to order the statement yourself in your online bank. See the steps below.
Most other banks and savings banks – e.g. Nykredit, Spar Nord and most savings banks. Here the statement is typically selected when the bank creates the Bank Connect agreement. Ask your bank adviser to confirm that this has been done (see the text for your bank below).
If you're unsure, make a payment from Corpay One and check whether the invoice changes to Paid within 1–2 banking days after the money has left your account. If it doesn't, the statement is most likely missing.
How to do it in Netbank Erhverv (Bankdata banks)
The menus are named slightly differently from bank to bank, but the setup is the same. The menu names below are in Danish, as they appear in the online bank. You must be an administrator in the online bank to order statements.
Step 1: Save your settings
Log in to Netbank Erhverv.
Go to Ind- og udlæs fil (called Fil ind-/udlæs in some banks) and select Indstillinger (Settings).
Select the Kontoafstemning tab.
Next to Leveringsadresse (delivery address), select your Bank Connect agreement. It is typically named with BCA and your company name.
Next to Format, select XML – ISO 20022 – CAMT.53.
Click Gem indstillinger (Save settings).
Step 2: Order the daily statement
Go to Udlæs (Export) and click Bestil nyt udtræk (Order new statement).
Select the Kontoafstemning tab or type.
Next to Hyppighed (frequency), select Dagligt (Daily).
Select the account or accounts you pay from in Corpay One.
If you are asked whether to merge the statement with other statements, select Nej (No).
Dato for 1. udtræk (date of first statement) can be the next banking day at the earliest.
Click Bestil (Order).
From the selected date, Corpay One automatically receives a statement every morning, and new payments change to Paid on their own.
Jyske Bank has two versions of its online bank with slightly different menus. Follow the guide that matches yours:
The banks' own guides
Bank | Guide |
Jyske Bank | |
Sydbank | |
Djurslands Bank | |
Sparekassen Sjælland-Fyn | |
Other banks | Ask your bank adviser for the bank's guide to "fast udtræk til Bank Connect" (fixed statement for Bank Connect) |
Text you can send to your bank
If you're unsure how it's done in your bank, send this text to your bank adviser:
Hi
We use Corpay One to pay our suppliers via our Bank Connect agreement. Could you make sure that the agreement sends a daily account statement (kontoafstemning) in CAMT.053 format with the Bank Connect agreement for Corpay One as the delivery address, for all accounts we pay from? And that payments from Corpay One don't need extra approval in the online bank (host-to-host)?
Thank you for your help.
You can also send them Requirements for your Bank Connect agreement.
Do you also use Bank Connect for your accounting system?
If e.g. e-conomic, Uniconta or Business Central also fetches account statements via Bank Connect, the statements can in some cases end up with the accounting system instead of Corpay One. Your invoices then stay as Initiated, even though everything looks right in the online bank.
We typically solve this by sending the statements to Corpay One in a different format (CAMT.052 or CAMT.054), so the two systems don't fetch the same statement. Don't delete your accounting system's statement – write to us instead, and we'll find the right solution together.
What about payments that are already stuck as Initiated?
Payments sent before the statement was set up will not fix themselves. You'll need to clean them up manually:
Check in your online bank whether the payment has gone through.
Has it gone through? Open the invoice in Corpay One and use Mark as paid. It then moves to the Paid tab.
Hasn't it gone through? Then initiate the payment again in Corpay One.
⚠️ Mark as paid does not stop a payment that has already been sent to the bank. Always check in the bank first, so you don't pay the same invoice twice.
How to check that it works
The statement contains the transactions from the previous day. A payment therefore typically changes to Paid the banking day after the money has left your account.
If new payments are still Initiated after 2 banking days, check the delivery address, format and accounts in your online bank again – or write to us.
If you have any questions, write to us in the chat or at supporteu@corpayone.com. See also Bank connection and payment errors.