This article covers the errors we see most often when a bank account is being connected or when the bank rejects a payment. If you cannot find the answer here, write to us in the chat or at supporteu@corpayone.com.
The bank account has not been activated
Danske Bank: Corpay One automatically checks the power of attorney 7 days after we sent it. If the account cannot be activated, check Meddelelser fra banken (messages from the bank) in online banking – this is where you are notified if Danske Bank has rejected it. If it has not been rejected, ask Danske Bank to look into why the agreement is not ready, and let us know once it is. See Activate your bank account.
Nordea: Check that you have entered the agreement number on the payment method (only the digits before the hyphen) and that you let us know afterwards. See Activate your bank account.
Bank Connect: Check that you have entered both the function ID and the activation code and clicked Activate. Banks call these codes different things – see the table in Agreement with all other banks.
The invoice is stuck on Initiated and does not change to Paid
Corpay One changes the invoice to Paid when the bank confirms the payment in its daily account statement. If the invoice is stuck on Initiated, it is usually for one of these reasons:
The payment is waiting for approval in the bank. If payment approval is switched on in your bank, the payment must be approved in online banking on the same day – otherwise Corpay One loses track of it. Ask your bank to switch off approval for Corpay One payments (host-to-host).
The bank is not sending daily statements. The agreement must send daily CAMT statements to Corpay One (CAMT.053 by default). See how to set it up in Set up a daily account statement (CAMT.053) for Corpay One.
Your accounting system is taking the statements. If you also use Bank Connect for e.g. e-conomic, the accounting system may take the CAMT.053 statements. Write to us and we can switch Corpay One to CAMT.052 or CAMT.054.
Read more in Requirements for your Bank Connect agreement.
The bank has rejected a payment
When the bank rejects a payment, the bank returns an error message. These are the most common ones:
Error message from the bank | What does it mean? | What do I do? |
CAP Invalid Agreement Identification (Nordea) | The agreement number is wrong, or the agreement is not active yet. | Check the agreement number on the payment method (without -0001). If it is correct, contact Nordea. |
Unrecognised Initiating Party / CAP Signer ID not authorised for payment type (Nordea) | Corpay One is not registered as a system on your agreement. | Ask Nordea to check that Corpay One is selected as the accounting system on the Corporate Access Lite agreement. |
CAP Credit account number must be stated as IBAN | The payment has usually been sent in e.g. EUR to a Danish account. | Check the currency on the invoice. If you are paying in a foreign currency, the supplier needs an IBAN and SWIFT/BIC. |
Invalid Creditor Country (BE11) | The country code on the supplier does not match the supplier's account. | Correct the country on the supplier under Suppliers > Supplier details, then send the payment again. |
Blocked Account / Invalid Creditor Account Number (AC03, AC06) | The supplier's account details are invalid, or the account is blocked. | Check the supplier's payment details. For international payments, the supplier's address must also be filled in. You can also ask your bank why the payment was rejected. |
Once you have fixed the error, you can send the payment again from the invoice. If in doubt, write to us – we can see the bank's full response.
I need to cancel a payment
If the payment has not yet been sent to the bank, you can switch auto-pay off on the invoice so it is not paid automatically. If it has already been sent to the bank but not gone through, it must be cancelled in the bank. For Nordea, you can call Corporate Netbank Support on +45 70 33 65 00.
Back to Add your bank account, the first step in connecting your bank.